We are currently recruiting for a Full-Time Activities and Experiences Co-Ordinator to join our growing team here at Kilkea Castle.

Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience. We are Great Place To Work 2024 certified and Georgina Campbell’s Four Star Hotel of the Year 2024.

Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.

Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home.

Job Title:      

Activities and Experiences Co-Ordinator

Reporting to:          

Director of Experiences

Job Description:    

The successful candidate will be responsible for organising and overseeing a variety of activities and experiences for our guests. The role involves organising both on-site and off-site events based on guest profiles as well as collaborating with other departments to ensure a seamless and memorable experience for guests.

Key Responsibilities

• Plan and co-ordinate diverse, and engaging activities as well as customize activities based on guest profiles.
• Communicate with guests ahead of their stays to create itineraries for their visit.
• Assist in organising daily and special events, including holidays, festivals and promotions.
• Collaborate with entertainers, and artists for live shows and themed events.
• Oversee booking and management of equipment, spaces, and resources for activities, including setting up, managing and breaking down events.
• Engage with guests to understand their interests and ensure activities meet their needs as well as address their concerns and requests.
• Coordinate with other departments to offer guests experiences such as yoga or wine tasting as well as the marketing department to promote activities through social media.
• Ensure safety protocol for all activities are followed while ensuring compliance with Health and Safety regulations.
• Conduct risk assessments for activities and ensure activities meet health and safety standards.
• Monitor guest safety during activities and manage the signing of liability waivers before participating in certain activities.

Skills/Requirements

• Previous experience in a similar role preferred.
• Working knowledge of HotSoft or similar hotel software an advantage.
• Valid work permit for a minimum of 12 months is required.
• Strong communication and customer service skills.
• Excellent organisational and multitasking skills.
• Passion for customer service and attention to detail.
• Ability to work flexible hours, including evenings and weekends.

Benefits

• Discounts across entire resort
• Competitive hourly rate
• Meals while on duty
• Employee recognition
• Bike to Work scheme
• Employee Assistance Programme and PRSA scheme
• Continuous training and development
• Uniform provided*
• Gratuities*

Kilkea Castle is an equal opportunities employer

*to relevant positions