Receptionist

If you love making guests feel special and want to develop and grow your career in the hospitality industry in a team consisting of driven and passionate hoteliers, this opportunity is perfect for you.

As a Receptionist at Kilkea Castle & Golf Resort you will be responsible for the provision of a warm welcome and coordination of many aspects of the guest stay at the resort including the arrival experience, rooming, and departure of the guests.

Candidates should have outstanding customer service and communication skills, be a team player and experience with HotSoft or a similar property management system is advantageous.

Minimum 1 years’ experience in a premium reception environment is preferred.

Spa Therapist

Kilkea Castle are currently recruiting for Spa Therapists to join our expanding team of professionals in our Award Winning Spa.

Food & Beverage Supervisors

If you love making guests feel special and want to develop and grow your career in the hospitality industry in a team consisting of driven and passionate hoteliers, this opportunity is perfect for you.

As a Food & Beverage Supervisor at Kilkea Castle & Golf Resort you will be responsible for the provision of a warm welcome and coordination of many aspects of the food & beverage experience at the resort including the coaching and leading a team of Food & Beverage Assistants to provide an amazing service to our guests.

Candidates should have outstanding customer service and communication skills, be a team player and have experience with leading a team in a similar environment.

Minimum 1 years’ experience in a food & beverage environment is essential.

Food & Beverage Assistant Manager

We currently have opportunities for enthusiastic professionals who are looking to partner with one of Ireland's most engaging hospitality teams.

We believe in our people's natural grá and passion for hospitality as we apply flexible thinking and commitment to quality in order to provide unforgettable experiences to our guests.

If this sounds like a place where you could shine, we want to talk to you.

We are currently recruiting for an Assistant Manager to join our Food & Beverage Team.

TO WORK WITH THE FOOD AND BEVERAGE MANAGER AND ASSUME RESPONSIBILITY FOR THE DAY TO DAY OPERATIONS IN OUR CLUBHOUSE FOOD & BEVERAGE DEPARTMENT. TO WORK CLOSELY WITH COLLEAGUES SO AS TO ACHIEVE FINANCIAL TARGETS. TO ENSURE THE HIGHEST STANDARDS OF SERVICE AND THE EFFICIENT AND EFFECTIVE OPERATION OF ALL AREAS.

Duties Include:

• To implement and maintain the highest standard operating procedures for all service area
• To supervise and manage the daily operation of all service areas ensuring they are adequately staffed and supervised.
• To work closely with colleagues so as to achieve required targets in relation to Revenue, payroll and GP percentages.
• To be involved in stock takes that are carried out.
• To ensure an organised order of work is in place in all areas and that appropriate service systems are in use.
• To communicate with all departments and to work closely with all department heads at all times.
• To ensure that all Supervisors in all areas are carrying out their duties in an efficient and organised fashion
• To ensure all cash, charge, float and till procedures are carried out in compliance with company policy as detailed in the restaurant SOP.
• To ensure that all staff and supervisors are trained in cash handling procedures.
• To liaise with the Deputy General Manager regarding all operational issues.
• To organise departmental meetings, ensuring strong communication with all staff members.
• To ensure appropriate levels of customer care is delivered at all times.
• To ensure a high level of hygiene throughout the Hotel at all times, with a strict cleaning schedule in operation.
• To ensure that all rosters are checked on a daily basis thus maintaining adequate cover in line with business levels.
• To ensure that all departmental personnel including supervisors adhere to the Sign in & Sign Out procedures on a daily basis.
• To ensure that our legal responsibilities regarding the taking and recording of personnel break times and that any such breaks are taken in line with business levels and signed off.
• To deal with all staff queries on a day to day basis and refer to HR when necessary.
• Ensure daily standards training i.e. ‘15 Minute Training’ is completed and recorded with all staff and sign off sheets given to the HR department at the end of each week.
• To participate in all training programmes that you are scheduled for you and your team.
• Attend Management meetings as requested.
• As a member of the Management Team, you must be willing to carry out duties outside of your specific job if called upon to do so; this includes covering Duty Management shifts weekly.
• To carry out job chats 
• To inform the HR Manager of any issues relating to staff and be involved in disciplinary procedures where necessary. 
• To ensure all staff have been trained in complaint handling and that complaints are dealt with in a courteous and sympathetic fashion and reported to Deputy/General Manager if necessary.
• To promote hotel facilities, ensuring all your staffs are trained to promote sales within the hotel and to upsell at every opportunity. Ensuring all staff are fully aware and trained in various promotions within the food outlets.
• To ensure the staff restaurant conditions including staff food and changing facilities are kept at a high standard at all times.
• To ensure that all hotel personnel consume foodstuffs within the designated staff restaurant only.

Health & Safety

• To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
• To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.
• To keep work areas tidy and safe and report any hazard, loss or damage to management.
• To be aware of trained first-aid personnel on the premises and the location of first aid box.
• To observe all safety rules and procedures, including those laid down in the Health & Safety Statement.
• To participate in all Health and Safety training scheduled for you and your team.
• To be an active member the Health & Safety Committee and attend monthly meetings.
• To inform Management immediately in the event that you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.

Flexibility/Inter-changeability

• To be flexible and co-operative in the workplace so as to ensure the smooth and successful operation of the hotel.
• Flexibility within each job category/functional area will be required by the company and full inter-changeability between departments will be required.
• Dependent on business levels within the hotel, you will be required to assist with duties as directed by Management. These duties may include assistance in duties/operations in all areas of the hotel and/or its operation.